ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. It ensures PCs are running smoothly so you can focus on what’s important. With Next Business Day onsite repair after remote diagnosis.
- With ProSupport Plus for PCs and tablets you get:
- 24x7 priority access to hardware and software experts
- Next business day onsite repair after remote diagnosis
- Proactive monitoring, automated issue detection, failure prevention, notifications, and case creation
- Repair for accidental damages caused by surges, drops or spills
- Keep your hard drive after replacement to ensure data security
- Everything you need to support PCs and tablets is included in ProSupport Plus. Rely on priority access to technology experts and breakthrough tools to keep your employees productive and reduce the time IT spends on maintenance and support.
- Direct phone access to ProSupport engineers 24x7x365 to quickly resolve hardware and software issues
- Proactive monitoring, issue detection, notification and automated case
- creation for accelerated issue resolution enabled by SupportAssist
- Onsite service not available on Chromebook A35, Venue 7, 8, and 8 Pro tablets and Wyse thin clients
- SupportAssist is only available on Windows 8, 8.1 and 10 based mobile products. Not available on Windows RT, Android, Google Chrome, IoT devices or Wyse thin clients. Predictive analysis failure detection is limited to hard drives and batteries.
- Hard drive retention not available on products without a removable hard drive including some Chromebook and Venue models.